How long do I have to return or exchange an item?
You have 30 days from the date of delivery to initiate a return or exchange. After 30 days, we unfortunately cannot offer you a refund or exchange.
What are the return requirements?
To be eligible for a return or exchange, your item must meet the following criteria:
Unused and unworn: Items must be in the same condition you received them.
Original tags and packaging: All items must have original tags attached and be in their original product packaging.
Proof of purchase: A receipt or order number is required for all returns.
What items are non-returnable?
The following items are considered Final Sale and cannot be returned or exchanged: Discounted or clearance items.
Refunds & Processing Time
Refund Method: Approved refunds will be issued to your original method of payment.
Timeline: Once we receive and inspect your return, please allow 3-5 business days for processing. Your bank may take additional time to post the credit to your account.Shipping Costs: Standard shipping costs from the original order are non-refundable.Damaged or Defective ItemsIf your order arrives damaged or defective, please contact us within 5 days of receipt at [onemustardseed.shop@gmail.com]. We will evaluate the issue and make it right immediately.
📞 Need Help?
📧 Email: onemustardseed.shop@gmail.com📞 Phone: (949) 280-9316 (Text) or call.
👉 Please include your order number & phone number for faster support