Shipping
OUR PROMISE TO YOU
At One Mustard Seed, we know how meaningful each order is. We are committed to delivering your jewelry promptly, securely, and with care. Below are our shipping procedures and policies.
STANDARD SHIPPING PROCEDURES
Processing time: Orders are typically processed within 1–3 business days. Processing is separate from shipping.
Free shipping: Free standard shipping oorders over $40. Use code: [ENTER CODE].
Standard shipping timeframe: 5–7 business days after processing.
Standard Shipping: 5–7 business days after processing (most orders).
Expedited / Priority Shipping: Available for faster delivery. Contact customer service for rates and options.
Expedited / Priority Shipping: Available for faster delivery. Contact customer service for rates and options.
Tracking information: Once your order ships, you will receive an email with tracking details so you can follow your package.
Lost packages: If a package is lost in transit, the carrier is responsible. We will assist where possible, but customers should also contact the carrier with the tracking number.
Notify us at support@onemustardseed.com if you need help initiating a claim.Damaged items: If your order arrives damaged, contact customer service within 7 days of delivery with photos of the item and packaging. We will arrange a replacement as appropriate.
Address errors: Please ensure your shipping address is correct at checkout. We are not responsible for packages shipped to incorrect addresses provided at purchase. If you notice an error, contact us immediately — we may be able to update the order before it ships.
Notify us at support@onemustardseed.com if you need help initiating a claim.Damaged items: If your order arrives damaged, contact customer service within 7 days of delivery with photos of the item and packaging. We will arrange a replacement as appropriate.
Address errors: Please ensure your shipping address is correct at checkout. We are not responsible for packages shipped to incorrect addresses provided at purchase. If you notice an error, contact us immediately — we may be able to update the order before it ships.
Holidays & peak seasons: Shipping and processing times may be longer during holidays or peak periods.
Email: support@onemustardseed.com
Phone: (XXX) XXX-XXXXInclude your order number in all communications for faster service.
Phone: (XXX) XXX-XXXXInclude your order number in all communications for faster service.